Sep 11, 2017
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“Without CUSTOMERS, We’re NOBODY!” – Gordon Ramsay (@GordonRamsay) – #Entspresso

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✎ Good morning #BelieveNation! Today’s message is: “The Customer is King.” Over to you Gordon Ramsay.

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If you enjoyed this video, you may enjoy these other videos from Evan Carmichael:
• Gordon Ramsay’s Top 10 Rules For Success –
• Marco Pierre White’s Top 10 Rules For Success –
• Bob Proctor’s Top 10 Rules For Success –

[quepasa100] – Gordon Ramsay’s Restaurant Tips –
[FastCompany] – How Shark Tank’s Robert Herjavec Kills The Competition – With Kindness –
[CNNMoney] – Ashton Kutcher on his tech investments –
[APB Speakers] – Josh Altman: Respect Your Client, Respect Yourself –

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Comments to “Without CUSTOMERS, We’re NOBODY!” – Gordon Ramsay (@GordonRamsay) – #Entspresso

  • 1st!

    vaibhav kaushik September 11, 2017 11:02 AM Reply
  • ?Very true…good

    General Knowledge Challenge September 11, 2017 11:02 AM Reply
  • Great Video

    Godswill Sekav September 11, 2017 11:05 AM Reply
  • Do your future Self a favor andWork hard now

    pramod m September 11, 2017 11:08 AM Reply
  • Looking at it from a customers perspective is great advice!!

    VCG Construction September 11, 2017 11:10 AM Reply
  • Excellent video!

    Lessons Of Books September 11, 2017 11:13 AM Reply
  • inspirational like always, wish I had customers to apply this 🙂

    Kassy Abriola September 11, 2017 11:26 AM Reply
  • Excellent views to deal situations

    Vibhav Dubey September 11, 2017 11:29 AM Reply
  • Best thing one morning

    Kimberly George September 11, 2017 11:31 AM Reply
  • Best thing every morning

    Kimberly George September 11, 2017 11:32 AM Reply
  • This is good stuff. Would love to build a relationship with raving customers!!! Hope to meet you someday Evan and personally thank you for these clips.

    psykomystro September 11, 2017 11:36 AM Reply
  • Espresso keep 'em goin'!

    machineguntongue September 11, 2017 11:52 AM Reply
  • I believe you are a cheesy salesman

    trent infinity September 11, 2017 12:04 PM Reply
  • this guy raises the bar

    trav v September 11, 2017 12:27 PM Reply
  • TRUE STORY. Awesome video and information. I'M going to have a coffee cart.Believe and Dream. Thank You Evan. God Bless. Love YOU.

    Troy Hagen September 11, 2017 12:30 PM Reply
  • The requirement for "world class" customer serviceis far more difficult now than ever…being on-time, courteous and with great value is only considered average now…must do more and create a "wow" factor in every interaction…do that or you will be left behind…great message and important reminder. #moveyournumbertoday #service

    Chad Mottice September 11, 2017 12:37 PM Reply
  • I treat customers like potential friends…just like I do with everyone else.

    Alykia September 11, 2017 12:55 PM Reply
  • How many companies have you come across that are always preaching about their service? “Service is important to us.” And then you call them and have a terrible service experience. Why? Because it is just lip service. They are saying things for just a marketing perspective but not actually believing it. There is no commitment. . If your message is something, as a company, that you really believe in, that’s when it becomes authentic. If you believe in one thing, and you’re saying something else, that thing that you are promoting for your business, if that doesn’t come from a place where your people actually believe it (inside), you’re not going to fulfill it. So, if you tell me you are about service, you will attract people based on that. You will attract people based on service. If you don’t deliver on that, then you have failed them. They are not going to talk about you positively and you are bringing in the wrong clientele. You are not going to have success. You must spread the ONE message for your business so that your team FEELS it and your customers FEEL it. This makes it easy for people to act in accordance to what we say that we’re about. This only happens when the leader can AUTHENTICALLY feel it. If it’s not something that you feel, people will see through it. Everyone has an acute B.S. meter. The last four letters of the word ENTHUSIASM stand for I AM SOLD MYSELF. Enthusiasm is contagious. Unfortunately, apathy and complacency are, too. Be MISSION MINDED. To be clear, your company will do more than one thing but the key element is the company’s IDENTITY. For example, when somebody says “McDonald’s,” you think hamburgers. They have many other products. When somebody says “Disney,” you think about wholesome children’s movies. They have many other products. When somebody says “Apple,” you think of innovative computer related products. They have many other products. You are not limited to one product but you are identified with one. It is also a good idea to have an IDENTITY with an ENEMY (or what the enemy stands for). Have a villain and inspire people to take action. In the example of Project Eli, EDUCATE, LEAD and INSPIRE (my personal developmental project for my son, Eli,) the “enemy” would be the individual that coasts through life without a clear path. A coaster should be something you place on a table to prevent a stain. It should not be a “lifestyle.” In Project Eli, the enemy is the coaster. Build a TRIBE. Get unreasonable. You, loving the things that you are doing AND, your customers loving the things that you are doing. Make it personal. An IDENTITY is personal. It is the difference between customers and FANS. Customers shop for price and convenience. FANS will go out of their way to talk about you and patronize your goods and/or services loyally.

    PETER Avergun September 11, 2017 1:19 PM Reply
  • Our key to customer service is to listen. Many of our clients are new to our industry. They are excited and nervous. They are trying to turn a dream into a reality. Our role is to listen and then give them as much support as our understanding allows and then direct them to resources that can further their vision. #beunboxed

    Karlotta Washington September 11, 2017 1:58 PM Reply
  • Andrey Ferreira September 11, 2017 3:03 PM Reply
  • Came across to your channel by chance and now I'm addicted to it.Awsome bonus video!

    izatubel September 11, 2017 3:25 PM Reply
  • I'm like 101. Thank you for putting out such great content. Love learning from someone who actually loves the human race and wanting to help others. I have a remarkable customer experience with your channel for sure with upbeat information that helps me. Thank you.

    Don't be late for the Ball Belle' ! September 11, 2017 4:41 PM Reply
  • A customer is important as the business. A returning customers is the business. #BTA50

    The Howling Chihuahua September 11, 2017 4:46 PM Reply
  • Check out my NEWEST video:

    Evan Carmichael September 11, 2017 5:03 PM Reply
  • Tueluz zaman September 11, 2017 7:20 PM Reply
  • Great video! I love the idea of not trying to do too many things at the same time. In my opinion, a way to treat customers better is to create a personal relationship with him / her.2nd tip: You should make the customer become YOUR customer by making the process of buying as easy as possible.3rd tip: make him/her feel unique: give some special promotions to each customer (Divide and conquer).4th tip: don't bore your customer: don't try to make him buy everything at once.5th tip: Structure your sellings so that your customer can buy things only in a certain period of time (e.g. for art commissions, artists usually receive commissions only on the first day of the month). This is important because your customer should buy as soon as possible. If you are available to sell at any time, your customer will think, "Oh, I can buy this thing tomorrow!", and he'll never buy anything.Last tip: Don't obsess your customer with lots of advertising.And generally, create the best product possible. Here's my few tips.Thank you, Evan! #BTA7

    Just Smile September 11, 2017 7:51 PM Reply
  • Evan do Tom Holland or tom hardy plz

    LP 21 September 11, 2017 8:43 PM Reply
  • Cool story on the end. 🙂 You never know who is watching and listening. 😉 #BTA73 <3

    Aleksandra Teofilovic September 12, 2017 2:05 AM Reply
  • 🙂

    Cosimo Marraffa September 12, 2017 12:34 PM Reply
  • Perfect end story!!!

    Frankie Minicino September 12, 2017 10:52 PM Reply
  • I love chef Ramsay. He's intense when he needs to be and chill when he doesn't. Dude gets shit done

    Justin Potts September 14, 2017 2:57 PM Reply
  • I have a tutoring class in my city I saw students who need to improve on their English speaking , grammar and knowledge of business, investing, world, etc. so on every Saturday I teach them these things and also inspire them not just to study for grades but for knowledge and always follow their heart. Thanks for video I understood "Customer is the most important person who walks in our premises."

    ronak classes September 15, 2017 5:54 PM Reply

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